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Return Policy

What is your return policy?

All items may be returned within ten days of delivery. There are certain limitations however. The limitations are as follows:

• We cannot accept items that are not in the original condition. The returned items must be unaltered, undamaged, and in factory condition. Additionally all tags and packaging must be included.
• To cover our costs, and due to the nature of the hairgoods industry, we find it neccessary to charge a 10% restocking fee. (For example if you made a purchase of $60.00 plus tax, but then changed your mind after receiving the order, there would be a $6.00 charge).
• Also, we do not offer refunds! The credit issued is good only towards exchanges, or store credit only (store credit is good forever and is transferable).
• *Please note*: The above limitations do not apply if the shipment is not what you ordered or is defective.

How do I return items I am not satisfied with?

• If at any time within 10 days of receiving your order you are not satisfied with your purchase, mail it back to us. You must include a copy of the original invoice, a note of explanation, and your phone number (or email address) with your return. Also, you must package the item in a cardboard box (to protect against damage).

Can I just send it back without contacting you?

• Yes. See previous answer.

Where do I mail the returned item?

You can mail it to the following address:

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