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Return Policy

What is your return policy?

Items may be returned within ten days of delivery. There are certain limitations however. The limitations are as follows:

  • We cannot accept items that are not in the original condition. The returned items must be unworn, unaltered, undamaged, and in factory condition. Additionally all tags and packaging must be included.
  • Due to the nature of the hair goods industry, we find it necessary to charge a 20% re-stocking fee. (For example, if you made a purchase of $60.00 plus tax, but then changed your mind after receiving the order, there would be a $12.00 re-stocking charge). We reserve the right to increase the re-stocking fee for customers who make frequent returns. Such customers will be given advance notice of their fee status. Note: Color Rings returned within 30 business days will not incur a re-stocking fee.
  • We do not offer refunds. Credits are issued as store credits only and are valid for the purchase of any product(s) that we sell. We do not issue any cash, check, or credit card refunds. To redeem your store credit, you must call 800-927-0874 to speak to a phone representative or visit our store in-person. Your store credit does not expire until you use it.
  • Online discounts and promotions may not be applied to exchanges or to orders using store credit.
  • Standard shipping charges on exchanges will apply. We ship via the method chosen on the original order, unless instructions in the exchange package specify otherwise.
  • *Please note*: The above limitations do not apply if the shipment is not what you ordered or is defective.

How do I return items I am not satisfied with?

  • If at any time within 10 days of receiving your order you are not satisfied with your purchase, mail it back to us. You must include a copy of the original invoice, a note of explanation, and your phone number (or email address) with your return. Ship item(s) in a sturdy cardboard box, as damaged packages are ineligible for exchange. Once we receive your package, please allow up to 10 business days for the return/exchange process to complete.

Can I just send it back without contacting you?

  • Yes. See previous answer.

Where do I mail the returned item?

You can mail it to the following address:

Silhouette Hair For Men
5241 Craner Avenue
North Hollywood, CA 91601
1-800-927-0874
818-761-9447 phone
818-761-9779 fax
Hours: Monday to Friday 9:00-5:30, Saturday 9:00-4:00 (Pacific)

 

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